FAQs

How can I get information regarding Special Orders and Quotations?
Volume Pricing is our specialty. To request a quotation, please call or e-mail us, and receive a prompt reply with our pricing and shipping information. Quotes are valid for 10 days, unless otherwise indicated.

What are your shipping policies?
Orders for in-stock items placed by 11:30 a.m. CST are usually shipped the same day. When possible, orders are shipped UPS unless you instruct us otherwise. Oversized or heavy items are shipped via motor freight. High shipping volume enables us to command discounts and can result in reduced freight rates for you.

What are the returned checkand returned product fees?
A $25 handling fee will be charged for returned checks. A 15% restocking charge is applied to all returned items.

What is the minimum on the orders that I have to meet?
Minimum order is $100. A $10 handling charge will be added to orders under $100.

Who do you deliver to, and what are the freight costs?
We offer nationwide delivery. Freight terms are F.O.B. the dock in, Dallas, TX, or F.O.B. manufacturer.

What should I do if my merchandise is delivered damaged?
Despite our best efforts, items may occasionally be damaged or lost in transit. Freight carriers are liable for damages only when damage is indicated on the bill of lading before you sign for the shipment. Therefore, we recommend that you inspect the contents of all cartons received. If damage is found, write details on the bill of lading and save the shipment. Per ICC regulations, it is the responsibility of the consignee to file a damage claim with the carrier. For assistance and replacement information contact us.

How do I make a return on purchased goods?
Most items may be returned within 30 days of receipt. Please call or fax your Account Representative to receive a Return Authorization Number and shipping instructions prior to return. Shipping charges should be prepaid unless otherwise arranged in advance. No returns will be accepted without an RA Number. Special orders or custom made items are not returnable.

What are the liabilities and limitations of the warranty?
Having no control over the use of the products in this catalog, we assume no liability connected with their use. Under no circumstances are we liable for any loss, damage, or expenses of any kind arising out of the use or inability to use our products. Suggested applications and sizes shown are presented for your initial guidance and selection. However, suitability for use must be determined by you in your specific applications. Ultimate Moving Supplies LLC makes no warranty of any kind, whatsoever, express or implied, unless expressly set forth in a quotation, and all implied warranties for a particular purpose are hereby disclaimed by seller and excluded from any contract. Statistical information contained in literature is derived from other sources, and we do not assume responsibility for the precise accuracy of such information.

What is your guarantee?
We will work hard to earn your trust and your business, and to build a strong foundation to support a strategic partnership for the future. We will go that extra mile for you.